Shipping policy

At Vixra, we are dedicated to getting your kitchen essentials delivered to your doorstep efficiently, safely, and transparently. Please review our shipping policy below to understand how your orders are processed, shipped, and fulfilled.

1. Shipping Destinations & Eligibility
We ship to residential and business addresses within the 50 United States. We are unable to deliver to P.O. Boxes or to APO, FPO, and DPO addresses.

2. Order Cut-Off, Processing & Handling Time
All orders are carefully inspected, packed, and prepared at our fulfillment center before being handed over to our shipping partners.

  • Order Cut-Off Time: 5:00 PM PT (Pacific Time).
  • Orders placed before 5:00 PM PT (Monday – Friday) will begin processing on the same business day.
  • Orders placed after 5:00 PM PT, or during weekends and official public holidays, will begin processing on the next business day.
  • Handling & Processing Time: 1 to 2 business days (Monday – Friday).

3. Transit Time & Total Estimated Delivery Time
Once your package leaves our facility and is picked up by our logistics courier, transit times are as follows:

  • Transit Time: 4 to 6 business days (Monday – Friday).
  • Total Estimated Delivery Time: 5 to 8 business days (Handling Time + Transit Time).

Note: Deliveries operate from Monday through Friday, excluding official public holidays.

4. Shipping Rates & Cost (Free Shipping)
We believe in honest, straightforward pricing:

  • Standard Shipping: Vixra is proud to offer 100% Free Shipping on all orders across the United States.
  • There are no hidden handling fees, extra service charges, or minimum purchase requirements. The price you see at checkout is the final price you pay.

5. Order Tracking & Confirmation
You will never have to guess the status of your delivery:

  • Confirmation Email: Immediately after placing your order, you will receive an automated confirmation email containing your order summary.
  • Shipment Tracking: As soon as your order is dispatched, we will send a shipping confirmation email complete with a live tracking number and a direct link to monitor your package in real-time.
  • Tracking Updates: Please allow 24 to 48 hours for the carrier's online portal to refresh and display active transit updates after dispatch.

6. Address Accuracy & Modifications

  • Customer Responsibility: Customers are fully responsible for ensuring that the shipping address provided at checkout is accurate, complete, and deliverable. Vixra is not liable for packages delayed, misrouted, or lost due to incorrect address information submitted by the buyer.
  • Address Changes: You may request a change or cancellation within 24 hours of placing your order, provided the order has not yet been dispatched. Once an order has been dispatched, changes and cancellations are no longer possible. Email contact@vixra.shop with your order number as soon as possible.

7. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged during transit, please take clear photographs of the damage and contact us within 48 hours of delivery at contact@vixra.shop. This 48-hour window applies only to damage claims it does not shorten your standard 30-day return period for other reasons. We will investigate and arrange a prompt replacement or full refund in accordance with our Return & Refund Policy.
  • Lost or Missing Packages: If your tracking portal indicates that your package was "Delivered," but you have not received it, please check around your property, with household members, or with immediate neighbors first. If the package remains unlocated, contact our support team right away so we can initiate a formal trace investigation with the carrier.

Customer Support
For any questions or assistance, reach out to us:

Email: contact@vixra.shop

Phone: +1 916-691-9784

Address: 6914 65th St #311, Sacramento, CA 95823, United States