Refund policy

At Vixra, we want you to be completely satisfied with your kitchen essentials. If your order isn't quite what you expected, our straightforward return process ensures you can shop with complete peace of mind.

1. 30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return:

  • Items must be unused, unwashed, and in resalable condition.
  • Products must be returned in their original packaging with all accessories and parts included.
  • Any protective seals or wrapping must be intact.
  • Proof of purchase (order number or email receipt) is required.

Note: If your item arrived damaged, defective, or incorrect, please see Section 3 below a separate 48-hour reporting window applies to those cases, in addition to your 30-day return right for all other reasons.

2. How to Start a Return
To initiate a return, please contact our support team at contact@vixra.shop with your order number and reason for return.

Once your return request is approved, we will email you:

  • Return instructions and a Return Authorization Number.
  • The correct return address to send your item to.
  • A prepaid return shipping label, if your return qualifies for free return shipping (see Section 3 below).

Please Note: Returns sent without prior approval, or sent to any address other than the one provided by our support team, cannot be processed.

3. Damaged, Defective, or Incorrect Items
This section applies specifically to items that arrive damaged, defective, or incorrect. To ensure a fast resolution, please report these issues within 48 hours of delivery. (For all other returns such as change of mind you have the full 30 days described in Section 1; the 48-hour window does not apply to those.)

Please inspect your order immediately upon delivery. If you receive:

  • A damaged item.
  • A defective product.
  • The wrong item or incorrect variant.

Please contact us within 48 hours of delivery at contact@vixra.shop with clear photos of the issue. We will review your request and provide an appropriate solution as quickly as possible.

4. Restocking Fees
Vixra does not charge any restocking fees. If your item is damaged, defective, or incorrect, Vixra covers the full cost of return shipping and we will provide a prepaid return label. If you are returning an item for change-of-mind reasons, you are responsible for the return shipping cost. Original shipping was free, and no shipping charge is deducted from your refund.

5. Refunds
Once we receive and inspect your returned item, we will notify you by email of the outcome.
Because all orders are paid in cash at delivery, approved refunds are issued by bank transfer (ACH) to the account details you provide, or as store credit if you prefer. We will contact you to collect the required details after your return is approved.
Refunds are issued in US Dollars (USD) and are processed within 7 business days of the inspection being completed. Your bank may require a further 3–5 business days to post the funds to your account.

6. Exchanges
We accept exchanges for items that are defective, damaged, or if you need a different variant (subject to stock availability). If you need to exchange an item for the same or a different product, please contact us first at contact@vixra.shop.

7. Order Cancellations
Changed your mind before your package arrives? We’ve got you covered:

You may cancel your order for a full refund within 24 hours of placement, provided the order has not yet been dispatched from our warehouse.

To request a cancellation, please email us at contact@vixra.shop.

Customer Support
For any questions or assistance, reach out to us:

Email: contact@vixra.shop

Phone: +1 916-691-9784

Address: 6914 65th St #311, Sacramento, CA 95823, United States