Privacy policy

Last Updated: September 16, 2026

Vixra operates this website and online store, including all related content, features, products, services, and tools, to provide you with a convenient shopping experience (the "Services"). Our store is powered by Shopify, which helps us operate and provide these Services.

This Privacy Policy explains how Vixra collects, uses, stores, and shares your personal information when you visit our website, use our Services, place an order, or contact us.

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understood how we handle your personal information as described in this policy.

Personal Information We Collect or Process

When we say "personal information," we mean information that can identify you or can reasonably be connected to you. We may collect different types of information depending on how you use our website, where you live, and what Services you use.

We may collect or process the following information:

  • Contact Information: Your name, billing address, shipping address, phone number, and email address.
  • Order Information: Products you view, add to your cart or wishlist, purchase, return, exchange, cancel, or otherwise interact with.
  • Payment Information: Payment method, payment confirmation, transaction details, and other payment-related information where applicable.
  • Account Information: Your username, password, preferences, and account settings if you create an account.
  • Communication Information: Information you provide when you contact us, including customer support questions, messages, feedback, or other communications.
  • Device Information: Information about your device, browser, IP address, network connection, and other technical identifiers.
  • Usage Information: Information about how and when you use, browse, or interact with our website and Services.

Personal Information Sources

We may receive personal information from the following sources:

  • Directly From You: When you visit our website, place an order, create an account, contact us, or provide information to us in another way.
  • Automatically Through Our Website: Some information may be collected automatically through cookies, server logs, and similar technologies when you browse or use our Services.
  • From Service Providers: Companies and service providers that help us operate our store, process orders, provide technical services, or support our business may collect or process information on our behalf.
  • From Partners or Other Third Parties: We may receive information from business partners or other third parties when permitted by applicable law.

How We Use Your Personal Information

We use personal information for reasonable business and service-related purposes, including:

Providing and Improving Our Services

We use your information to process and fulfill orders, arrange shipping and delivery, manage returns or exchanges, remember your preferences, provide customer support, and improve your shopping experience.

Marketing and Advertising

Where permitted by law, we may use your information to send promotional messages, special offers, updates, or advertisements by email, text message, or other communication methods. You may unsubscribe from promotional communications at any time.

We may also use information about your activity on our website to show you relevant advertisements on our website or other platforms.

Security and Fraud Prevention

We may use your information to help keep our website, customers, and business secure. This may include detecting, investigating, and preventing fraudulent, illegal, unsafe, or unauthorized activity.

Communicating With You

We may use your information to answer your questions, provide order and delivery updates, respond to customer support requests, and communicate with you about our Services.

Legal Reasons

We may use or disclose your information when necessary to follow applicable laws, respond to lawful requests from government authorities, handle legal proceedings, enforce our policies, or protect our legal rights.

How We Share Personal Information

  • We do not sell your personal information to third parties. However, we may share certain information when it is necessary to operate our business and provide our Services.
  • Shopify: Our store is hosted and supported by Shopify. Information submitted through our website may be processed by Shopify as part of providing and improving its services.
  • Service Providers: We may share information with companies that provide services such as website technology, analytics, customer support, order fulfillment, shipping, and other business operations.
  • Shipping and Delivery Partners: We may provide necessary customer and order information to courier or delivery companies so that your purchases can be delivered.
  • Marketing Partners: Where permitted by applicable law, we may work with advertising or marketing providers to help us promote our products and Services.
  • Legal and Safety Reasons: We may disclose information when required by law, legal process, court order, or government request, or when necessary to protect our customers, business, website, or legal rights.
  • Business Transactions: Information may also be transferred as part of a business transaction, such as a merger, sale, restructuring, or bankruptcy.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights with respect to your personal information through Shopify's Privacy Portal.

Cash on Delivery and Payment Security

Vixra offers Cash on Delivery (COD) as its payment method. Payment is collected in cash when your order is delivered.

We do not ask customers to provide credit card CVV information through our COD process. If other payment methods are offered in the future, payment information may be processed by the relevant payment provider.

We also use reasonable security measures to help protect information transmitted through our website. However, no online system can be guaranteed to be completely secure.

Third-Party Websites and Links

Our website may contain links to websites, services, or platforms operated by third parties. These websites may have their own privacy policies and terms.

If you visit a third-party website through a link on our website, we recommend reviewing its privacy and security policies. Vixra is not responsible for the privacy practices, security, content, or information handling of third-party websites that we do not control.

Information you choose to share publicly on third-party platforms, including social media websites, may be visible to other users of those platforms.

Children's Privacy

Our Services are not intended for children under the age of majority in their applicable jurisdiction. We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact information below. We will take reasonable steps to delete such information where required by applicable law.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no security system is completely secure, and we cannot guarantee that information transmitted over the internet will always be completely protected.

We keep personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing Services, maintaining business records, complying with legal requirements, resolving disputes, and enforcing our agreements and policies.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may vary depending on applicable laws.

  • Right to Access / Know: You may request information about the personal information we have about you.
  • Right to Delete: You may request that we delete certain personal information, subject to applicable legal requirements.
  • Right to Correct: You may ask us to correct inaccurate or incomplete information.
  • Right to Data Portability: In certain circumstances, you may request a copy of your personal information.
  • Right to Opt Out: Where applicable, you may opt out of certain targeted advertising, data sharing, or marketing activities. California residents have additional rights in this area see below.
  • Communication Preferences: You may unsubscribe from promotional emails or marketing communications by following the unsubscribe instructions provided in those messages.
  • We may need to verify your identity before completing certain privacy requests, as permitted or required by law.
  • We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

California Residents

If you are a California resident, you have additional rights under California law, including the right to know what personal information we collect, to request deletion or correction of your information, and to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.

We do not sell your personal information. To exercise any of these rights, please email us at contact@vixra.shop with the subject line "California Privacy Request".

Complaints

If you have a question, concern, or complaint about how we handle your personal information, please contact us using the contact details provided below.

Depending on where you live, you may also have the right to appeal our response or contact the relevant privacy or data protection authority in your area.

International Transfers

Because Vixra uses Shopify and other service providers, your personal information may be stored or processed in countries or jurisdictions outside the state or country where you live.

We take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last Updated" date at the top of this page and publish the revised policy on our website. Where required by law, we may also provide additional notice.

Customer Support
For any questions or assistance, reach out to us:

Email: contact@vixra.shop

Phone: +1 916-691-9784

Address: 6914 65th St #311, Sacramento, CA 95823, United States