Payment Policy

Welcome to Vixra. We strive to make your shopping experience as seamless, secure, and straightforward as possible. Please review our payment guidelines below designed specifically for our customers across the United States.

1. Our Accepted Payment Method
To ensure a completely risk-free shopping experience where you only pay once your order physically reaches your doorstep, we exclusively provide:

  • Cash on Delivery (COD) (pay upon delivery).

2. Why Cash on Delivery?
With Cash on Delivery, you are not required to share card or banking details online. You pay the exact order amount in cash to the delivery agent at the time your package is handed over to you. Cash is collected by our delivery partner at the point of delivery; it is not collected by any bank or online payment processor.

3. Payment Restrictions & Clarifications
To keep our financial operations clean and clear, please note that we do not currently accept:

  • Credit or Debit Cards online
  • PayPal, Apple Pay, or Google Pay digital wallets
  • Venmo or Zelle transfers
  • Personal or business checks
  • Direct wire or bank transfers

4. Transparent Currency
All product pricing, checkout totals, invoices, and refunds on vixra.shop are displayed, billed, and processed strictly in US Dollars ($ USD). There are no hidden foreign transaction fees.

5. Step-by-Step Payment Workflow

  • Order Placement: Complete your checkout online in seconds by selecting Cash on Delivery without entering any billing or card details.
  • Order Confirmation: You will instantly receive an automated confirmation email summarizing your items.
  • Dispatch & Tracking: We process and ship your order within 1 to 2 business days (Monday to Friday, PT) and email you a tracking link once it leaves our facility.
  • Delivery & Cash Settlement: When your package arrives at your delivery address, you pay the exact order total in cash to the delivery agent. Please keep the correct amount ready, as the delivery agent may not be able to provide change.

6. Data Security & Privacy Commitment
Although online payments are not processed directly through our gateway, your personal data remains fully protected:

  • Shopify Infrastructure: Vixra is built on Shopify, which maintains Level 1 PCI DSS compliance standards.
  • SSL Encryption: All customer details, shipping addresses, and emails are locked behind industry-standard SSL encryption protocols.
  • Zero Financial Data Storage: Because we use Cash on Delivery, our servers never store or handle any credit card numbers, CVVs, or bank logins.

7. Fraud Prevention & Order Verification
To safeguard against failed deliveries, returned shipments, or fake orders:

  • Please ensure your phone number, email address, and shipping destination are completely accurate during checkout.
  • Our team may occasionally reach out via phone or email to verify high-value or unusual orders before dispatching them. Unconfirmed orders may be subject to cancellation.

8. Cancellations & Refund Guidelines

  • Order Cancellations: You have a full 24-hour window after placing an order to request modifications or cancel it entirely by reaching out to our support team.
  • Refund Processing: If you return an eligible item under our 30-day return policy, your approved refund will be processed and credited within 7 business days following our warehouse's physical inspection.

Customer Support
For any questions or assistance, reach out to us:

Email: contact@vixra.shop

Phone: +1 916-691-9784

Address: 6914 65th St #311, Sacramento, CA 95823, United States