FAQs
Welcome to the Vixra Support Hub! We have put together clear and direct answers to the most common questions regarding our kitchen organization items, order processing, shipping, and store policies. If your question isn't answered here, our support team is always ready to assist you.
Products & Quality
Q1: What kind of products does Vixra offer?
Answer: Vixra specializes in modern, practical kitchen organization and home storage essentials designed to bring convenience and elegance to your daily routine including spice racks, sink caddies, manual vegetable choppers, and drawer dividers.
Shipping & Delivery
Q2: How long will my order take to arrive?
Answer: The total estimated delivery time is 5 to 8 business days. This includes processing time (1–2 business days) and transit time (4–6 business days) with our delivery partners. Order cut-off time is 5:00 PM PT (Monday to Friday).
Q3: Do I have to pay for shipping?
Answer: Vixra offers 100% Free Standard Shipping on all orders across the United States. There are no hidden fees or minimum purchase limits at checkout.
Q4: Will I receive tracking information for my package?
Answer: Yes! As soon as your order leaves our fulfillment facility, you will receive an email confirmation containing a live tracking link so you can monitor your shipment in real-time.
Q5: Where is Vixra located, and where do you ship?
Answer: Vixra is headquartered at 6914 65th St #311, Sacramento, CA 95823, United States. Currently, we ship exclusively to customers located within the United States.
Orders & Modifications
Q6: Can I update, change, or cancel my order after placing it?
Answer: You may request a change or cancellation within 24 hours of placing your order, provided the order has not yet been dispatched. Once an order has been dispatched, changes and cancellations are no longer possible. Email contact@vixra.shop with your order number as soon as possible.
Returns, Exchanges & Refunds
Q7: What is your return policy?
Answer: We offer a straightforward 30-day return policy from the date your order is delivered. To qualify, items must be unused, unwashed, in their original condition, and packed in their original product packaging.
Return Shipping: If you receive a damaged, defective, or incorrect item, Vixra covers all return shipping costs. For personal preference or change-of-mind returns, the customer is responsible for shipping the item back.
Q8: Are there any restocking fees?
Answer: No. Vixra charges a $0 restocking fee on all eligible returns.
Q9: When and how will I receive my refund?
Answer: Once we receive and inspect your returned item, we will notify you by email of the outcome.
Because all orders are paid in cash at delivery, approved refunds are issued by bank transfer (ACH) to the account details you provide, or as store credit if you prefer. We will contact you to collect the required details after your return is approved.
Refunds are issued in US Dollars (USD) and are processed within 7 business days of the inspection being completed. Your bank may require a further 3–5 business days to post the funds to your account.
Payment & Customer Support
Q10: What payment methods do you accept?
Answer: Vixra accepts Cash on Delivery. You do not enter any card or bank details online you pay the exact order total in cash to the delivery agent when your package arrives at your address.
Q11: How can I contact customer service if I need help?
Answer: You can contact us by email at contact@vixra.shop or by phone at +1 916-691-9784. Our support hours are Monday to Friday, 9:00 AM – 5:00 PM PT, and we aim to respond to all messages within 24 hours.
Customer Support
For any questions or assistance, reach out to us:
Email: contact@vixra.shop
Phone: +1 916-691-9784
Address: 6914 65th St #311, Sacramento, CA 95823, United States